Casualty Adjuster – Auto Insurance

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Assume complete responsibility for a varied portfolio of third-party automobile injury claims, engaging in proactive investigation, assessment, negotiation, and resolution of claims across all phases, including unrepresented, represented, early litigation, and time-sensitive policy limit demand cases.

• Demonstrate a strong ability to understand and apply policy language provisions, conditions, and exclusions, utilizing knowledge of relevant state laws, judicial rulings, and regulations.

• Oversee a collection of casualty claim files.

• Recognize high-risk issues, ensure appropriate follow-up, and take prompt action to reduce unnecessary claim exposure, including legal, financial, and extra-contractual risks.

• Prepare coverage position letters, denials, or correspondence as necessary.

• Manage claims to achieve fair and timely resolutions while reducing indemnity, defense, and claim expenses through effective investigation, assessment, and negotiation.

• Collaborate across teams within the claims department to support and mentor staff on coverage and liability concepts, facilitating accurate and timely decisions and settlement amounts.

• Identify opportunities for process improvements to enhance business outcomes and improve efficiency.

• Assist in addressing inquiries from attorneys, regulatory bodies, vendors, and consumers.

⛳️ Requirements

• A minimum of 5 years' experience in auto insurance casualty claims.

• A bachelor's degree is preferred.

• Proficiency in Spanish is preferred.

• Advanced knowledge and a proven track record in resolving complex, severe-injury claims.

• Experience in non-standard auto insurance is preferred, but not mandatory—Tennessee experience is a plus.

• Strong and effective negotiation skills in handling complex claims.

• Attention to detail resulting in high-quality work products.

• Ability to think critically and propose practical solutions.

• Strong skills in coverage and liability analysis.

• Familiarity with state laws and regulations related to claims practices.

• Capability to solve problems and identify solutions swiftly.

• Understanding of court process concepts.

• Exceptional oral and written communication skills.

• Proficient in technology, particularly Microsoft Office—Word and Excel.

🏝️ Benefits

• Competitive Salary: Recognizing your expertise and experience.

• Financial Security: 401K with up to a 6% company match.

• Health & Wellness: Options for Blue Cross Blue Shield PPO, HMO, or HSA plans, along with Dental and Vision coverage, and access to telemedicine services.

• Growth/Stability: Over 12 consecutive years of profitable growth, validated by an A+ Superior rating from A.M. Best.

• Work-Life Balance: Monday-Friday, 8 am-5 pm CST, with holiday pay and PTO.

• Employee Recognition: We celebrate work milestones to express appreciation for your contributions.

• Professional Growth: Paid training, reimbursement for state licensing, and opportunities for advancement.

• Positive Culture: Participate in our inclusive holiday events, earn employee referral bonuses, join virtual team meetings, and more.