Casino VIP Host

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a Dedicated Player Portfolio: Take ownership of the complete relationship with a selection of VIPs, enhancing engagement and loyalty through tailored outreach methods (SMS, phone, email).

• Oversight & Execution of Bonuses: Supervise the bonus allocation for your designated players; ensuring that appropriate behaviors are rewarded, effectively managing reinvestment rates, and safeguarding company margins.

• Strategic Product Consultation: Serve as the "Voice of the Player," providing insights to the product team on the necessary game providers, titles (such as high-limit tables and specific slots), and features to enhance the VIP experience.

• Collaboration on Lifecycle & Strategy: Work alongside the Head of Retention to develop and refine the VIP lifecycle, from initial "potting" and onboarding to achieving long-term loyalty milestones.

• Data-Driven Decision Making: Evaluate player activity to ensure that bonuses are in line with "Theoretical Win" and actual gameplay, rather than solely responding to player requests.

• Collect & Translate Feedback: Systematically gather player insights regarding site UX/UI and competitors, converting "player talk" into actionable recommendations for the Retention and Product teams.

• Monitor Player Health: Observe activity declines and behavioral changes to implement proactive reactivation strategies before churn occurs.

• Compliance & Integrity: Ensure that all interactions and player incentives comply with regulatory standards and responsible gaming practices.

⛳️ Requirements

• 1–3 years of experience in Casino Hosting, VIP Account Management, or high-end relationship management (Hospitality, Sales, or Premium Concierge).

• Strong Commercial Acumen: You recognize that bonuses represent an investment; you know when to be generous and when to maintain boundaries to protect the P&L.

• High Emotional Intelligence & Communication Skills: You are an innate "people person" who can handle high-pressure situations while maintaining rapport with high-net-worth individuals.

• Product Knowledge: You possess a genuine enthusiasm for Casino games and understand the elements that differentiate a "premium" gaming experience from a "standard" one.

• Proactive & Growth-Minded: You do not wait for directions; you identify gaps in our offerings and propose solutions to the Head of Retention.

• Exceptional Organizational Skills: Comfortable managing high-volume communications across various channels while keeping detailed records in a CRM.

🏝️ Benefits

• Equal employment opportunities (EEO) are provided for all employees and applicants without discrimination based on race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.

• We encourage individuals from underrepresented backgrounds to apply.