Caseworker, Patient Support – Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Supports reimbursement procedures to ensure timely, precise, and uniform management of coverage-related requests across customer operations and patient support workflows.

• Manages benefits-related documentation, case updates, follow-up tasks, and reimbursement support communications to facilitate case progression.

• Addresses routine reimbursement challenges, documentation deficiencies, and workflow exceptions to minimize delays and enhance access-related outcomes.

• Keeps accurate records of cases, reimbursement documentation, and system updates to maintain operational visibility, prepare for reporting, and control workflows.

• Tracks reimbursement patterns, recurring challenges, and escalation signals to promote proactive issue resolution and continuity of service.

• Collaborates with internal and external stakeholders to synchronize communications, clarify reimbursement criteria, and assist in case resolution.

• Aids in process enhancements, workflow revisions, and operational preparedness initiatives that bolster scalable and future-focused reimbursement support services.

⛳️ Requirements

• High School Diploma/GED or equivalent experience is required.

• A minimum of 2 years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field is required.

• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement is preferred.

🏝️ Benefits

• Medical, dental, and vision care.

• A comprehensive suite of benefits that emphasizes the physical, emotional, financial, and social dimensions of wellness.

• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

• A range of training programs, professional development resources, and opportunities to engage in mentorship programs, employee resource groups, and volunteer activities.