Caseworker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Management of designated projects and/or cases.

• Compliance with overall company procedures.

• Telephone support: Implementation of call-center initiatives, providing support to patients, healthcare professionals, and funding organizations.

• Current assistance lines concentrate on funding and access challenges, including private, public, and special access programs as well as compliance initiatives.

• Administer and follow case-management guidelines, encompassing clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and coordination with primary healthcare providers.

• Execute pharmaceutical and biotechnology-related market research initiatives involving physicians, patients, pharmacists, or other allied health professionals.

• All patient programs are structured around casework methods and entail a considerable volume of outbound calls.

• Document every action in the program-specific database.

• Engage in ongoing refresher training and specialized training sessions for particular products or programs as recommended by the manager.

• Provide insights regarding existing protocols, databases, processes, and inter-departmental relations.

• Ensure clear communication with the manager, pod, and program-trained colleagues about case management during anticipated absences.

• Collaborate with managers in training new caseworkers, which includes activities such as shadowing and call monitoring.

• Responsible for reporting all Adverse Events to designated units/departments.

• The Caseworker will also undertake additional duties and tasks as needed from time to time.

⛳️ Requirements

• Requires extensive training in areas such as business administration, accounting, sales, marketing, computer sciences, or similar fields, typically acquired through the completion of a two-year associate's degree program or an equivalent combination of experience and education.

• A minimum of one (1) year of experience in customer service.

• Bilingual (French/English) is an asset.

• Ability to manage multiple tasks simultaneously.

• Strong attention to detail.

• Excellent problem-solving capabilities.

• Experience in the medical and pharmaceutical sectors is an advantage.

• Proficient in Word, Excel, and Outlook.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• A variety of training programs.

• Professional development resources.

• Opportunities to engage in mentorship programs.