Case Worker

This is a fully remote position, open to applicants in Canada.

📋 Description

• Management of designated projects and/or cases.

• Compliance with the overall company procedures.

• Telephone support: Execution of call-center programs to provide patients, healthcare professionals, and funding organizations with telephone assistance.

• Administer and follow case-management protocols, which include clinical monitoring, data collection, ongoing patient follow-up, compliance checks, therapy disruption/discontinuation monitoring, adverse event reporting, and coordination with primary healthcare providers.

• Implement market research initiatives related to pharmaceuticals and biotechnology involving physicians, patients, pharmacists, or other allied health professionals.

• All patient programs utilize casework methods and involve a considerable number of outbound calls.

• Record each action in the program-specific database.

• Engage in ongoing refresher training and specialized training courses for specific products or programs as directed by the manager.

• Provide insights on current protocols, databases, processes, and inter-departmental relationships.

• Maintain clear communication with the manager, pod, and program-trained colleagues regarding case management during planned absences.

• Collaborate with managers in the training of new caseworkers, including shadowing and call monitoring.

• Responsible for reporting all Adverse Events to the relevant units/departments.

• The Caseworker will also undertake additional duties and responsibilities as required from time to time.

⛳️ Requirements

• Requires comprehensive training in areas such as business administration, accounting, sales, marketing, computer science, or related fields typically acquired through completion of a two-year associate's degree program or an equivalent blend of experience and education.

• At least one (1) year of experience in customer service.

• Experience in the medical and pharmaceutical sector is advantageous.

• Ability to manage multiple tasks simultaneously.

• Strong attention to detail.

• Excellent problem-solving capabilities.

• Bilingual (French/English) is a plus (mandatory for certain roles).

• Advanced understanding of the pharmaceutical distribution industry.

• Familiarity with automated warehouse operating systems.

• Strong business and financial insight.

• Robust analytical and mathematical skills.

• Ability to communicate effectively in both oral and written formats.

• Strong interpersonal and leadership abilities.

• Effective organizational skills with a keen attention to detail.

• Consistent ability to meet deadlines.

• Excellent problem-solving skills; adept at resolving issues efficiently.

• Strong presentation skills.

• Proficient in Microsoft Word, Excel, PowerPoint, and other Office applications.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.