Case Navigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist patients and site personnel in preparing for visits, ensuring authentication, and providing real-time technical support across various care pathways.

• Manage incoming requests through the cloud communication platform.

• Address non-clinical inquiries while efficiently routing clinical concerns to the appropriate channels.

• Facilitate specialist referrals and ensure comprehensive documentation packages are sent to regional health clinics.

• Support the scheduling of diagnostic tests and verify their receipt.

• Discuss navigation options with patients and direct them as needed.

• Provide patients with clear, effective information and resources.

• Accurately document all patient and case data in the designated software prior to closing cases.

• Maintain objective, detailed, and accurate records of patient interactions.

• Safeguard confidential and protected health information.

• Adhere to government-mandated regulations and compliance protocols.

• Perform additional responsibilities as assigned.

⛳️ Requirements

• Completion of a college diploma, ideally in Medical Office or Business Administration, from an accredited institution.

• Capability to manage multiple tasks while efficiently prioritizing work in an organized manner.

• Exceptional written and verbal communication and presentation abilities.

• Strong interpersonal skills with the capacity to build effective relationships.

• Proficient in conveying factual information and detailed explanations.

• Ability to make informed decisions and demonstrate good judgment, discretion, and initiative when handling confidential information and responding to inquiries.

• Comfortable using technology and various software applications.

• Flexibility to work on weekends and statutory holidays.

• Availability for shifts that may include weekdays, weekends, and/or holiday work.

• A minimum of 2 years of customer service experience in a healthcare setting and familiarity with the Nova Scotia healthcare system (considered an asset).

• Experience in a call center or triaging capacity (considered an asset).

• Bilingual proficiency in English and French (considered an asset).

🏝️ Benefits

• Fully remote work environment.

• 4 weeks of paid vacation.

• 6 personal days.

• Competitive benefits package.

• Opportunities for growth with mentorship.

• In-person collaboration, connection, and team events when beneficial.

• Accommodation support for individuals with disabilities.