Case Manager, PSC

📋 Description

• Serve as the main point of contact for inquiries from clients, providers, and customers.

• Assist patients and providers with enrollment in programs and verification of benefits.

• Conduct initial onboarding calls for patients and provide ongoing support outreach.

• Ensure consistent communication to keep all parties informed about case status.

• Efficiently process Patient Assistance Program (PAP) requests and re-approvals.

• Refer patients to external programs when appropriate.

⛳️ Requirements

• High school diploma or its equivalent.

• A minimum of 4 years of professional experience.

• At least 2 years of experience in customer service, call center, or insurance roles, ideally within a healthcare or pharmacy environment.

• Excellent communication and interpersonal abilities.

• Demonstrated capability to manage a caseload and prioritize tasks effectively.

• Proficient in using Microsoft Office programs.

🏝️ Benefits

• A welcoming and inclusive work environment.

• Opportunities for professional growth and development.

• Competitive salary and compensation package.