Case Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary point of contact for Authorized Treatment Centers (ATC), overseeing all cases from patient registration to final product delivery within a specified geographic area.

• Serve as a reliable and knowledgeable partner to ATCs, showcasing outstanding communication and tele-management abilities.

• Availability to provide support for other Case Managers outside of standard working hours, including holidays and weekends as required.

• Handle communications with ATC providers (including, but not limited to, enrolling healthcare providers, financial coordinators, cell and apheresis lab staff, and administrative champions) as well as internal Kite team members (such as field teams, logistics and supply chain, medical, site quality, and site planning partners).

• Convey essential case-related information to healthcare providers within ATC in a compassionate and transparent manner to effectively manage expectations.

• Complete all necessary Case Manager training while demonstrating thorough knowledge and smooth navigation of Kite systems, policies, procedures, and work instructions.

• Address issues with internal or external partners, collaborating with a sense of urgency.

• Attend meetings (either virtually or in-person) to support the training and activation of new ATCs.

• Engage in regular Case Manager, POD, or other customer meetings as needed.

⛳️ Requirements

• Master’s Degree with 3+ years of experience OR Bachelor’s Degree with 5+ years of experience OR High School Degree with 9+ years of experience.

• Proven capability to work effectively within a matrix organization and be a collaborative team member.

• Outstanding oral and written communication skills.

• Willingness to travel occasionally during the site onboarding process and for ad hoc meetings (<10%).

• Bachelor's degree with 5+ years of experience in a healthcare or pharmaceutical setting, interacting directly with healthcare providers and/or patients.

• Minimum of 2 years of Case Management or Care Coordination experience in a hospital environment for patients receiving complex therapies.

• Background in nursing, social work, and/or commercial operations.

• Experience with complex IT systems or portals that support customer service, healthcare scheduling, supply chain management, and call center operations.

• Familiarity with operating in a highly regulated, quality-control focused environment (e.g., adhering to strict SOPs when available and applying key principles to undefined situations).

• Basic understanding of the reimbursement landscape for hospital/buy and bill settings, including knowledge of benefit investigations, prior authorizations, and appeals.

• Proven problem-solving and customer service abilities.

• Capacity to build strong relationships with various internal cross-functional teams, healthcare provider teams, and ATCs.

• Bilingual - Spanish preferred.

🏝️ Benefits

• Company-sponsored medical, dental, vision, and life insurance plans*