Case Manager – Accommodations

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Serve as the primary escalation point within operations leadership for issues related to accommodations.

• Oversee responses to escalations from both executive and non-executive team members.

• Address highly sensitive HR-for-HR cases within a designated region.

• Manage nesting plans, perform audits for new hires, and provide coaching to new team members.

• Analyze quality audit outcomes and share regional trends and opportunities for process enhancement.

• Adjust workflows, manage out-of-office procedures, and assign work tasks effectively.

• Examine regional case volumes, types, and approval data to inform training and procedural decisions.

• Suggest training initiatives, offer feedback from surveys, and disseminate best practices.

• Collaborate with leave case managers and disability vendors on managing return-to-work processes.

• Advise and coach regional HR partners, managers, and employees regarding accommodation issues.

• Provide support, referrals, and information for employees with medical conditions or disabilities.

• Facilitate advanced communication among employees, HR, managers, and stakeholders related to leave.

• Coordinate with disability and leave service management along with legal partners on escalated matters.

• Manage sensitive behavioral health cases with care and appropriate escalation procedures.

• Assist in recognizing essential and marginal job functions for accommodation determinations.

• Conduct job site evaluations to assess job demands and identify potential accommodations.

• Clarify work restrictions, functional limitations, and legal rights and responsibilities to employees.

• Uphold confidentiality and protect sensitive information at all times.

• Stay updated on federal, state, and local laws regarding disability access and accommodations.

• Keep precise case records and notes in case management systems and designated databases.

• Evaluate training needs and facilitate or support group training sessions.

• Provide expert opinions and documentation for grievances, arbitration, depositions, and other proceedings.

• Comply with SLAs and quality benchmarks while managing a substantial volume of complex cases.

⛳️ Requirements

• A bachelor's degree or 4+ years of comparable professional or military experience.

• Minimum of 3 years of experience in leave of absence, disability case management, ADA/ADAAA accommodations, human resources, or a related field.

• Knowledge of federal and state leave and disability regulations, including ADA/ADAAA and FMLA.

• Proven experience managing cases from initiation to resolution within a case management system.

• Ability to communicate complex information clearly to employees, managers, and HR partners, both verbally and in writing.

• Established track record of handling sensitive and confidential information with professionalism and discretion.

• Proficient in MS Office Suite, including Word, Excel, Outlook, and PowerPoint.

• Capacity to prioritize and manage a high volume of cases and tasks with minimal supervision in a fast-paced environment.

• Comprehensive knowledge of human resources in relation to leave of absence, accommodations, and leave laws.

• Excellent communication skills with a focus on customer service.

• Experience in high-volume case management, particularly complex cases and return-to-work program management.

• Prior background in disability accommodations, ADA compliance, or workplace accessibility.

• Experience with corporate or professional employee populations in a large, dynamic organization.

• Familiarity with internal accommodation case management systems and HR-related platforms.

• Understanding of medical documentation review, including interpreting physician notes regarding functional limitations and work restrictions.

• Experience providing consultancy and coaching to HR partners and leaders on accommodation and leave issues.

• Experience in identifying training needs and supporting or conducting group training sessions.

• Ability to analyze regional data to identify trends in volume, case types, and approvals, translating findings into actionable insights.

• Strong problem-solving capabilities, with the ability to propose innovative and compliant accommodation solutions.

• Ability to effectively collaborate with legal, disability vendors, and leave case managers on escalated and intricate cases.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for both the employee and dependents).

• Short and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation or Sick Leave).