Caregiver Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver skills-focused individual and group sessions to caregivers receiving treatment at Equip.

• Employ motivational techniques with caregivers to enhance their engagement with care plans, which includes overseeing adherence to care plans and fulfilling program components.

• Contribute to multidisciplinary treatment team meetings to facilitate patient progress in treatment.

• Actively engage in listening and guiding caregivers to foresee challenges and adopt coping strategies.

• Maintain an availability calendar for caregivers to arrange appointments.

• Perform proactive outreach (phone calls/messaging), recover missed appointments, provide reminders, and track support to ensure full adherence to the care plan.

• Engage in problem-solving to guarantee compliance with care plans, which includes identifying and offering practical solutions to treatment adherence obstacles.

• Ensure care plans are personalized by making program recommendations and coordinating services to meet caregiver needs.

• Assist caregivers in creating advocacy-related documentation, including letters for 504 Plan accommodation requests.

• Foster a relationship built on respect and trust with the caregiver.

• Complete timely documentation of caregiver interactions in accordance with Equip policies.

• Attend and participate in internal meetings as well as initial and ongoing training as assigned.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 2 years of experience working directly with patients in a protocolized care setting – including but not limited to coaching, case management, mentorship, social work, or milieu therapy.

• Demonstrated comfort in operating within structured care models or evidence-based protocols (e.g., adhering to specific clinical guidelines, behavior change frameworks, or care plans).

• Proven capability to balance structured protocols with deep empathy, meeting patients at their level while keeping them aligned with their care objectives.

• A solid track record of accountability for patient care plans, utilizing evidence-based frameworks to ensure patients remain on course and achieve clinical milestones.

• Experience in guiding patients and families toward achieving treatment goals while recognizing barriers and devising solutions to overcome them.

• Personal experience as a support for a loved one with an eating disorder in stable recovery.

• Ability to connect with a diverse range of individuals, each with different lived experiences.

• Ability to identify and assist patients and families in reaching their treatment goals.

• Passion for evidence-based care and a willingness to learn, practice, and develop new coaching techniques.

• Strong oral and written communication skills, with the ability to cultivate effective, professional, and collaborative relationships both internally and externally.

• Excellent organizational and time management skills, with a history of achieving goals.

• High attention to detail.

• Comfortable with utilizing and learning new technologies.

• Comfortable working remotely (including the necessity to be on camera).

• Capable of navigating ambiguity and thinking critically to address challenges in a dynamic, fast-paced environment.

• Availability to provide 26-33 hours per week of direct patient care, including new and follow-up sessions.

• Willingness to work two evenings until 8 PM of your choosing each week.

🏝️ Benefits

• Flexible PTO policy (3-5 weeks/year recommended) plus 11 paid company holidays.

• Generous parental leave benefits.

• Competitive medical, dental, vision, life, and AD&D insurance.

• Equip covers a significant portion of benefits premiums for individuals and families.

• Spring Health, a fully employer-paid mental health benefit through Guardian.

• Eligibility for 5 complimentary therapy sessions and 5 complimentary coaching sessions annually for you and each of your dependents.

• Employee Assistance Program (EAP), a company-funded resource for mental health, legal assistance, financial support, and more.

• HealthJoy, a fully employer-paid platform connecting you to a healthcare concierge to help navigate your benefits.

• 401K option available!

• Student loan repayment: $500/quarter for employees with under a year of tenure; $1,000/quarter for employees with over a year of tenure.

• Comprehensive training in evidence-based treatments for eating disorders, including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID.

• Comparable training workshops and supervision in these modalities valued at over $3,000 per training.

• For therapists and medical providers, unlimited online courses through NetCE.

• Up to $1,000/year stipend for continuing education.

• $50/month stipend directly added to an employee’s paycheck to cover home internet expenses.

• Initial work-from-home stipend of up to $500.

• Reload of $200 on the home office stipend at the 3-year mark and every other year thereafter (years 5, 7, etc.).

• Company laptop provided.