Career Advisor

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Ensure preparedness in a dynamic contact center environment to assist military spouses.

• Handle initial calls from military spouses through a live handoff utilizing call center technology.

• Manage incoming live chats from military spouses.

• Evaluate the needs of military spouses and offer tailored Government-approved resources.

• Deliver education and career guidance, which includes: recommending online and distance education and training opportunities; informing military spouses about available financial assistance resources to aid in decision-making; and helping spouses comprehend Federal, state, and local occupational licensing.

• Provide credentialing details for specific career fields.

• Arrange career coaching sessions.

• Assist spouses in troubleshooting website access related to SpouseWorks programs.

• Support the administration of a Department of Defense military spouse scholarship program.

• Maintain the government-provided case management system, spouse profiles, and scholarship accounts.

⛳️ Requirements

• Bachelor's degree AND a minimum of 4 years of professional experience in offering high-quality, in-depth educational, career, or employment advising or coaching to diverse adult populations.

• Three (3) years of experience in training development and delivery, public speaking, group presentation, and facilitation skills, preferably in adult education, medical, or non-medical settings.

• Two (2) years of experience supervising or overseeing the provision of social services and/or educational programs, systems, and services.

• U.S. Citizenship is required due to access to U.S. Government systems.

• Home internet service with upload and download speeds exceeding 3Mb.

• Strong technological and research skills.

• Capability to navigate multiple computer systems concurrently.

• Positive and approachable demeanor combined with excellent communication skills.

• Active listening skills to understand client needs and provide appropriate support and resources.

• Availability to accommodate a full-time training schedule for the first 6-8 weeks of employment if selected for the position.

🏝️ Benefits

• A home office setup is required.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.