Care Specialist I, LHCSA

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and coordinate patient care and service delivery in compliance with LHCSA regulations and tailored care plans.

• Act as the main point of contact for patients, healthcare providers, and home health aides, ensuring effective and timely communication.

• Schedule, assign, and ensure adequate staffing coverage, including managing callouts, emergencies, and adjustments to shifts.

• Pair aides with patients based on their skills, availability, and specific patient needs to guarantee high-quality care.

• Supervise and uphold adherence to Electronic Visit Verification (EVV) requirements, ensuring proper clock-in and clock-out procedures.

• Address missed visits, incomplete shifts, and timekeeping discrepancies while educating aides on compliance protocols.

• Ensure all services are rendered within authorized hours and in accordance with regulatory standards.

• Respond promptly and professionally to concerns raised by patients, families, and aides.

• Appropriately escalate any clinical, operational, or compliance-related issues.

• Maintain precise and timely documentation of all interactions, incidents, and updates in the system.

• Monitor and report on service gaps, compliance issues, and performance metrics.

• Ensure that records comply with LHCSA, Department of Health (DOH), and internal audit requirements.

⛳️ Requirements

• High school diploma or equivalent is required (Associate’s or Bachelor’s degree is preferred).

• Minimum of 1 year of customer service experience in a high-volume call center, healthcare, or homecare agency.

• Familiarity with CRMs or Workforce Technology such as Salesforce, Medflyt, and Verint.

• A strong commitment to delivering exceptional customer service, showcasing empathy, active listening, and patience.

• Capability to organize, prioritize, and manage time effectively.

• Excellent verbal and written communication skills, demonstrating active listening and adaptability to various personality types.

• Proficient in resolving issues over the phone with eager customers, adeptly defusing and de-escalating frustrated callers.

• Detail-oriented with a keen eye for reviewing records.

• Required computer proficiency; strong typing skills and the ability to utilize technology to efficiently resolve customer issues while multitasking and taking notes.

• Outstanding customer service skills.

• Strong communication and problem-solving abilities.

• Ability to thrive in a fast-paced, high-volume environment.

🏝️ Benefits

• Competitive compensation.

• Medical benefits.

• Retirement plans.

• Wellness programs.

• Ongoing learning opportunities.