Care Navigator Assistant

This is a fully remote position, open to applicants in United States.

📋 Description

• The Care Navigator Assistant plays a crucial role in providing virtual and administrative support to the Care Navigation team.

• This position is tasked with resolving administrative obstacles, overseeing patient panels, and tracking daily and weekly engagement objectives to prevent any patient from being overlooked.

• Proactively manage and clear the daily patient list, directing patients to their designated Care Navigators to guarantee 100% outreach to all panel members.

• Assist in monitoring the team's progress toward check-in targets and keep track of spreadsheets in collaboration with partner organizations.

• Review documentation logs to confirm that each patient interaction meets the required minimum of 20 minutes of billable time.

• Oversee the digital fax inbox, process incoming medical record requests, and conduct routine "chart housekeeping" within the EHR.

• Manage eligibility and benefits verification for patients within the panel.

• Distribute care plans, visit notes, and formal referrals as requested by Care Navigators.

• Immediately request neuroimaging reviews upon receipt of patient images and inform providers/Care Navigators when home safety assessments are finalized.

• Send appointment confirmations and reminders to enhance patient attendance rates.

• Research and identify local community resources for patients as directed by Care Navigators.

• Provide prompt administrative support for Care Navigators to ensure daily operations run efficiently.

⛳️ Requirements

• 1–3 years of experience in administrative or virtual assistant roles, preferably in a care management, neurology, brain health, or fast-paced medical clinic environment.

• Technical Proficiency: Familiarity with electronic health records (EHR), digital fax systems, and tracking spreadsheets (Excel/Google Sheets).

• Metric-Driven Approach: Comfortable operating in an environment with specific numerical objectives (outreach goals, tracking metrics, minimum billable minutes).

• Communication Skills: Outstanding written and verbal communication abilities; professional and empathetic when interacting with patients and coordinating with partner organizations.

🏝️ Benefits

• Mission-driven impact: Contribute to shaping the future of the largest and fastest-growing online brain health care company globally.

• Build a platform that enhances the lives and well-being of hundreds of thousands of individuals, including those from historically underserved communities.

• Become part of a community of high achievers passionate about promoting brain health.

• Opportunities for development and growth: Access to clinician leadership for case consultations to ensure you receive the necessary support.

• Utilize innovative technology to assist in delivering top-quality care to your clients.

• Access to ongoing training and educational opportunities.

• Remote-first model: Work virtually from anywhere within the United States.

• Culture and connectivity: Join a highly responsive and supportive team of clinical and operational management.

• Reduced administrative workload for clinicians through continuous technology enhancements and automation.

• Fully integrated, data-enabled EMR with built-in clinical decision support and task management systems.

• Opportunity to engage in strategic development initiatives aimed at enhancing our clinical quality, safety, and processes across the organization.