Care Navigation Program Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Supervising the Care Navigation program to ensure that existing services run smoothly while new programs are effectively implemented and integrated.

• Cultivating relationships with health plan partners and managing internal policies, procedures, workflows, and teams involved in care navigation efforts.

• Delivering telephonic care navigation services to individuals participating in various programs, including 1115 waiver programs, ILOS & VAB programs during the implementation and onboarding phases.

• Reporting directly to the Director of Intake.

• Occasional travel to offices in Iowa and New York may be necessary.

• Ensuring that care navigation services adhere to professional standards, organizational policies, and industry best practices.

⛳️ Requirements

• A Master's degree in Social Work.

• An active, unrestricted license as a Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Mental Health Counselor (LMHC), or an equivalent independent clinical social work license in the applicable state of residence.

• A minimum of two (2) years of experience in care management, care coordination, managed care, or a related healthcare environment.

• Experience working with individuals facing food insecurity, substance use disorders, behavioral health needs, homelessness, and/or transitioning from incarceration or institutional settings.

• Proven experience in developing processes, workflows, or programs.

• Previous supervisory or team leadership experience, especially in guiding teams through change or uncertainty.

• Capability to both capture and analyze data effectively.

• Exceptional written, verbal, and interpersonal communication skills.

• Strong organizational abilities with a capacity to manage multiple priorities at once.

• Proficiency in Microsoft Excel and other standard office technology platforms.

• Outstanding attention to detail and the ability to prioritize competing tasks and projects efficiently.

• Ability to work independently with minimal supervision while exercising sound professional judgment.

• Proficient in using standard office equipment and technology, including laptops and smartphones.

🏝️ Benefits

• PTO, holiday pay, and a holiday of choice.

• 401(k) matching.

• Life insurance.

• Short-term disability.

• Health, dental, and vision insurance.

• Maternity/paternity leave.

• Health savings account (HSA).

• Flexible spending accounts (FSA) for health and dependent care.