Care Management Support Coordinator – III

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Execute administrative care management tasks, which include member outreach, receiving inbound calls, and scheduling services.

• Act as a liaison for members, providers, and staff to address and resolve issues.

• Record member information in accordance with current state and regulatory standards.

• Reach out to members via phone regarding the next steps in care plans, community or health plan resources, and any scheduling inquiries or educational needs.

• Link members to health plan and community resources.

• Assist with inquiries, requests, and concerns from both members and providers, including clarifying care plan procedures and guidelines.

• Facilitate member onboarding and manage daily administrative tasks, such as dispatching welcome letters, correspondence, and educational materials.

• Refer requests and inquiries to management as necessary.

• Keep and manage non-clinical member records and provide these to providers when required.

• Aid in the training of new hires.

• Carry out additional assigned responsibilities.

• Adhere to all policies and standards.

⛳️ Requirements

• High School diploma or GED is required.

• 2–4 years of relevant experience is preferred.

• Capability to work remotely from any location within Michigan.

• Availability to work from Monday to Friday.

• Familiarity with care management procedures, care plans, and community resources.

• Proficiency in conducting outreach, handling inbound calls, scheduling services, and resolving member/provider inquiries.

• Capacity to document and manage non-clinical member records in compliance with state and regulatory standards.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase options.

• Tuition reimbursement program.

• Paid time off plus holidays.

• Flexible work arrangements with options for remote, hybrid, field, or office schedules.