Care Facilitator

This is a fully remote position, open to applicants in Kentucky, +2 more states.

📋 Description

• Assist with daily administrative responsibilities while delivering exceptional customer service to partner facilities and patients.

• Create provider schedules to ensure timely patient visits in accordance with ACP Care Paths.

• Perform outreach for pending appointments and newly registered patients.

• Arrange translation services as required.

• Confirm, modify, and cancel appointments as necessary.

• Make certain that active patients have future appointments that align with ACP’s care model.

• Analyze scheduling reports and dashboards to pinpoint scheduling gaps, new admissions, and discharges.

• Communicate with Regional Administrators regarding provider assignments and panel sizes.

• Inform patients about available services, Continue Care RX enrollment, operating hours, after-hours support, and proactive outreach efforts.

• Manage inbound calls through triaging and document or route them appropriately in the EHR.

• Update patient demographics and key contacts within digital client records.

• Oversee and distribute incoming faxes via the EHR.

• De-escalate customer issues and address complaints in collaboration with Regional Administrators.

• Facilitate access to the patient portal.

• Partner with leadership to implement strategic administrative enhancements.

• Organize and streamline workflow processes.

⛳️ Requirements

• High school diploma or GED is required.

• An associate degree or some college education is preferred.

• A minimum of two years of geriatric clinical experience is preferred.

• Medical Assistant certification is preferred but not mandatory.

• Must possess effective and professional interpersonal, verbal, and written communication skills.

• Strong assessment capabilities are essential.

• Ability to work independently as well as collaboratively within a team.

• Must be organized and able to function with minimal supervision.

🏝️ Benefits

• Comprehensive health insurance options.

• Retirement savings plan with employer matching.

• Opportunities for professional development and continuing education.

• Supportive work environment with a focus on work-life balance.