Care Coordinator – Northeast or Florida Preference

This is a fully remote position, open to applicants in Florida.

📋 Description

• Act as the main contact for patients after they have been triaged by a Physical Therapist or Advanced Practice Provider.

• Assist patients in navigating the recommended next steps and provide support throughout their care journey.

• Perform proactive follow-up outreach to enhance adherence, re-engagement, and continuity of care.

• Offer a supportive, patient-focused experience that aligns with RightMove standards.

• Oversee care navigation and transitions between different levels of care in collaboration with Physical Therapists, APPs, and external referral sources.

• Execute and monitor referrals, including the confirmation and receipt of external documentation.

• Employ basic coaching techniques, such as goal setting, accountability check-ins, and problem-solving for barriers, to promote adherence.

• Collaborate closely with Physical Therapists, APPs, and other team members to ensure coordinated, patient-centered care.

• Raise clinical inquiries, changes in condition, or concerns to the appropriate provider when necessary.

• Work with leadership to assess, verify, and enhance care coordination workflows and policies.

• Accurately and consistently document patient interactions, follow-ups, outcomes, and care coordination activities in the electronic health record.

⛳️ Requirements

• High school diploma or GED (an associate degree or higher is preferred).

• Experience in healthcare coordination, patient support, coaching, or roles within a medical office.

• Comfort in conducting structured follow-up conversations that emphasize motivation, behavior change, and adherence, rather than just scheduling.

• Strong organizational abilities with dependable follow-through and the capability to function within structured, dynamic workflows.

• Excellent communication skills, both written and verbal.

• Ability to work efficiently in a remote setting and manage digital workflows.

• Preferred experience in telehealth, digital health, musculoskeletal care, or physical therapy environments.

• Proficiency in the Spanish language.

🏝️ Benefits

• Opportunity to work in a collaborative and supportive environment.

• Professional development and growth opportunities.

• Competitive compensation and benefits package.