Care Coordinator II

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Assist in care management activities and collaborate with assigned member teams to ensure service delivery, continuity of care, and member satisfaction.

• Conduct outreach to members via phone or through home visits.

• Record care/service plans and related activities accurately.

• Engage with members to discuss care plans, next steps, resources, questions, concerns, and ongoing education.

• Coordinate care activities with healthcare providers, community partners, members, and caregivers.

• Address inquiries, requests, and concerns from members and providers regarding care plans.

• Communicate effectively with care managers, practitioners, and others to facilitate member services and ensure continuity of care.

• Assist with service assessments and screenings, documenting member care needs.

• Maintain member records in compliance with state and regulatory requirements.

• Adhere to contractual, regulatory, and organizational standards and policies.

• Identify member needs and make appropriate referrals to Care Managers, community-based organizations, and Disease Managers.

• Provide education on available benefits and resources.

• Carry out additional duties as assigned.

⛳️ Requirements

• A High School diploma or GED is required.

• 1–2 years of relevant experience is required.

• Capability to perform outreach to members via telephone and home visits.

• Proficiency in documenting care/service plans and member records.

• Ability to coordinate with healthcare providers, community partners, members, and caregivers.

• Skill in identifying needs and making referrals to Care Managers, community-based organizations, and Disease Managers.

• Previous experience in foster care or with the Children's Division is preferred.

🏝️ Benefits

• Competitive pay.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase plans.

• Tuition reimbursement options.

• Paid time off along with holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Additional incentive forms may be included in overall compensation.

• Accommodation support available for applicants.