Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the management of patient cases, ensuring that all related tasks are completed promptly throughout the patient experience.

• Take ownership of the experience from onboarding to adherence, tailoring support to accommodate the unique needs of each patient and caregiver.

• Recognize and address access and adherence challenges through diligent monitoring of the patient journey.

• Handle challenging conversations with caregivers and manage non-standard access situations effectively.

• Act as the main point of contact for caregivers, patients, and healthcare professionals.

• Relay results from benefit investigations and offer guidance on financial assistance programs.

• Collaborate with stakeholders to coordinate benefit investigations, prior authorizations, and financial assistance.

• Establish and nurture professional relationships with senior internal and external partners.

• Work alongside specialty pharmacies to facilitate therapy initiation, shipment, and ongoing adherence support.

• Actively monitor engagement and adherence indicators, intervening when risks are identified.

• Accurately document interactions in Salesforce, ensuring compliance and data integrity.

• Analyze case patterns and provide recommendations to Patient Services leadership.

⛳️ Requirements

• A Bachelor’s degree and a minimum of 5 years of case management experience within or supporting pharmaceutical patient support programs.

• Comprehensive understanding of pharmacy benefit structures, prior authorization workflows, appeal processes, specialty pharmacy operations, and patient assistance program design.

• Experience in engaging with caregivers and families as they navigate treatment for patients.

• Practical experience collaborating with field-based teams (e.g., clinical educators, reimbursement managers) and specialty pharmacies.

• Proficiency in Salesforce and patient support program tools (case management, benefits verification, adherence tracking systems).

• Experience applying business rules for free goods programs and Patient Assistance Program (PAP) eligibility.

• Preferred experience as a Nurse, Medical Assistant, Social Worker, or senior reimbursement specialist.

• Strong preference for experience in supporting CNS therapies.

🏝️ Benefits

• 99% of the premium covered for medical, dental, and vision plans.

• Company-sponsored life insurance.

• AD&D and disability benefits included.

• Optional plans available to customize your coverage.

• 401(k) matching contributions dollar-for-dollar up to 6%.

• Long-term stock incentives and Employee Stock Purchase Plan (ESPP).

• Discretionary quarterly bonuses.

• Highly flexible wellness benefits.

• Generous Paid Time Off (PTO).

• Paid holidays and company-wide shutdowns.