Care Coordinator – Administrator

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee and manage the influx of incoming triage tickets across the GP practices we assist, ensuring each ticket is addressed within agreed timelines.

• Precisely record and update information and triage data within clinical systems (EMIS, SystmOne, Docman).

• Assign and redirect triage tickets to the appropriate GP.

• Distribute patient questionnaires, monitor their completion, and ensure they are prepared for GP evaluation.

• Maintain precise records and documentation in accordance with information governance standards.

• Offer general administrative support across the Ortus services.

• Collaborate with practice staff and our clinical team to ensure workflows operate smoothly and to identify issues proactively.

⛳️ Requirements

• Previous experience in a GP practice is essential.

• Practical experience with clinical systems.

• Strong organizational abilities and the capacity to manage a high volume of tasks accurately in a remote environment.

• Exceptional written and verbal communication skills for interacting with both patients and healthcare professionals.

• Proficient with computers and office software.

• Self-driven and proactive, with the ability to work effectively within a remote team.

• A calm, precise, detail-oriented approach — a significant aspect of this role is ensuring that nothing is overlooked.

• Eligibility to work in the UK.

• An enhanced DBS check (to be arranged by us).

• Completion of data security and information governance training (provided by us).

• A private, secure workspace for remote work.

🏝️ Benefits

• Full-time position. Our service operates from **08:00–18:30**, with shift options available from **08:00–15:00** or **10:30–18:30**.

• £13 per hour.

• 28 days of paid holiday per year (including bank holidays).

• Company pension plan.

• All necessary equipment provided.

• A genuine opportunity for professional growth within a dynamic and agile business.