Care Concierge Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide empathetic and tailored service to assist each member in their individual therapy journey.

• Aid members in comprehending their options, overcoming obstacles, and advocating for essential care modifications and services.

• Oversee new and continuing therapy cases, ensuring precise documentation and coordination with providers, pharmacies, and internal teams.

• Track therapy progress and prioritize member needs while managing inbound and outbound communications and casework.

• Resolve inquiries promptly and accurately, employing critical thinking skills to tackle complex issues.

• Anticipate potential challenges and adjust to evolving member needs.

• Maintain open, proactive communication with members, providers, and internal teams.

• Cultivate strong relationships and guarantee satisfaction through professional and empathetic interactions.

⛳️ Requirements

• Possess a minimum of 3 years of experience in the healthcare sector, concentrating on care coordination, member advocacy, or comparable roles.

• Exhibit 3 or more years of customer service experience, with a preference for case management within healthcare.

• Experience in a call center environment is advantageous.

• Demonstrated experience working in a high-volume, fast-paced, and dynamic team setting.

• Capability to problem-solve, adapt positively to changing work conditions, and manage multiple tasks effectively.

• Show a passion for enhancing healthcare and assisting individuals, with proven success in a similar position.

• Be an exceptional communicator, able to quickly familiarize oneself with the VIVIO Health program and effectively convey its benefits.

• Exhibit responsibility and reliability, taking ownership of tasks while consistently seeking to enhance performance.

• High level of attention to detail.

• Hold a high school diploma or GED.

• Available for full-time work between the hours of 11:00 AM - 8:00 PM ET or 9:00 AM - 5:30 PM ET.

• Capable of consistently attending 3 weeks of training - 2 weeks virtually and 1 week in person in Hayward, CA.

• Ability to travel onsite for training and collaboration in Hayward, CA.

• Bilingual skills are a plus.

🏝️ Benefits

• Health Benefits

• PTO

• 401K employer match

• Opportunity to work for a growing and innovative company.

• Dynamic and collaborative work environment.

• The chance to make a real impact with a Public Benefit Corporation.