Care Center Representative – Overnight

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to incoming emergency and non-emergency calls, adhering to protocols to assess priorities and dispatch appropriate responses.

• Deliver empathetic customer support utilizing both scripted and non-scripted communication.

• Supervise a high volume of medical alerts and alarms, providing sincere care in potentially stressful circumstances.

• Accurately document call details, dispatches, and messages into a database in real-time while maintaining concentration and precision.

• Engage with empathy, respect, and patience to ensure a favorable experience for our members.

• Confirm and update customer information in the system to maintain accurate records.

• Troubleshoot alarm systems and report issues to guarantee prompt maintenance.

• Proactively discuss and suggest preventative healthcare services to members.

• Manage access to sensitive information and uphold strict confidentiality.

• Simultaneously converse and type while efficiently navigating multiple screens and systems.

• Complete new hire training successfully and pass all necessary compliance tests.

• Carry out additional duties as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• 0–1 year of customer service experience, preferably in a contact center or healthcare environment.

• Outstanding customer service and interpersonal skills.

• Excellent oral and written communication skills.

• Ability to remain calm and empathetic in high-pressure scenarios.

• Self-motivated with the capacity to work independently as well as collaboratively.

• Proficient typing skills (minimum 35 WPM).

• Familiarity with customer service software and CRM systems is preferred.

• Capability to switch between multiple screens and systems efficiently.

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

• Availability to work weekends, overtime, and flexible hours as needed.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and AD&D.

• Voluntary Life Insurance (for Employee/Spouse/Child).

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (including retail, hotel, food, restaurants, car rentals, and much more!).