Care Center Representative – 2nd Shift

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to established protocols to assess priorities and dispatch appropriate responses.

• Deliver empathetic customer support using both scripted and spontaneous responses.

• Supervise a high volume of medical alerts and alarms, providing sincere care during possibly stressful scenarios.

• Accurately document call information, dispatches, and messages into a database in real-time while maintaining concentration and precision.

• Communicate with understanding, respect, and patience to guarantee a positive experience for our members.

• Confirm and update customer information in the system to ensure record accuracy.

• Diagnose alarm system issues and report them to ensure prompt maintenance.

• Proactively discuss and suggest preventative healthcare services to members.

• Manage access to sensitive materials while upholding strict confidentiality.

• Engage in conversation and typing simultaneously while effectively navigating multiple screens and systems.

• Successfully complete onboarding training and pass all mandatory compliance assessments.

• Perform additional tasks as assigned.

⛳️ Requirements

• High School Diploma or GED is required.

• 0–1 year of customer service experience, preferably in a contact center or healthcare environment.

• Outstanding customer service and interpersonal skills.

• Excellent oral and written communication skills.

• Ability to stay calm and empathetic in high-pressure situations.

• Self-motivated with the capability to work both independently and as part of a team.

• Proficient typing skills (35 WPM).

• Familiarity with customer service software and CRM systems is preferred.

• Ability to efficiently switch between multiple screens and systems.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

• Willingness to work on weekends, overtime, and flexible hours as required.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and AD&D.

• Voluntary Life Insurance (for Employee/Spouse/Child).

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts (on retail, hotels, food, restaurants, car rentals, and much more!).