Care Advocate – Care Delivery

This is a fully remote position, open to applicants in California.

📋 Description

• Assist our Care Delivery initiative (WiderCare+), utilizing the approved curriculum to foster trust and enhance health.

• Implement personalized care strategies for patients facing serious, high-risk health conditions.

• Serve as the intermediary between the patient and the billing professional.

• Perform person-centered evaluations to gain insight into the patient’s social and cultural background.

• Help patients and caregivers navigate the healthcare system in California.

• Support patient communication tools and automation processes.

• Connect patients to supportive services and community resources.

• Employ motivational interviewing and capacity-building techniques to assist patients in managing stress.

⛳️ Requirements

• Be prepared to complete and uphold all CMS-mandated training and applicable state requirements, including competencies in interpersonal relationships, service coordination, and professional ethics.

• Possess over 3 years of relevant experience in community outreach, facilitation, or healthcare. Experience in navigating high-risk chronic conditions or complex care management is highly advantageous.

• Demonstrate strong computer proficiency and the ability to seamlessly navigate web-based and app-based platforms.

• Have a comprehensive understanding of the socio-economic and public health challenges faced by marginalized populations in California.

• Exhibit excellent written and verbal communication skills, with a personable demeanor and the capability to motivate and influence diverse individuals.

• Hold a high school diploma/GED (a college degree is preferred). Must possess a valid driver's license, reliable transportation, and a flexible schedule for occasional work outside of standard business hours.

• Commit to a drug-free workplace and be prepared for pre-employment drug testing and background checks.

🏝️ Benefits

• Comprehensive health coverage, including medical, dental, and vision.

• 401(k) Plan.

• Paid Time Off.

• Employee Assistance Program.

• Health Care Flexible Spending Account (FSA).

• Dependent Care Flexible Spending Account (FSA).

• Health Savings Account (HSA).

• Voluntary Disability Benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance.

• Adoption Assistance Program.

• Opportunities for Training and Development.