Care Advisor I

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Address inquiries with complete satisfaction through phone, email, and chat, serving as the main point of contact for members throughout their journey.

• Oversee the backend tasks necessary for guiding members through healthcare processes, including confirming appointments, retrieving medical information, and troubleshooting issues.

• Develop strong, empathetic relationships with clients and advocates, skillfully handling difficult conversations with a solution-focused approach.

• Recognize bottlenecks or 'friction points' in the customer journey and work with leadership to implement automation or streamline workflows.

• Function as a natural troubleshooter, assisting users with basic browser, mobile app, or connectivity issues related to the platform.

• Carefully document all interactions in the CRM and monitor feedback to aid our partners in creating a world-class experience.

• Enable swift resolutions for site-specific issues and guarantee smooth transitions between clinical teams and advocates.

⛳️ Requirements

• 1–3 years of experience in customer service, healthcare advocacy, or BPO operations.

• Empathy as a Superpower: You excel at assisting individuals from diverse backgrounds and are adept at forming quick connections with clients, even during stressful situations.

• Technical Fluency: You learn swiftly when it comes to computers, CRM systems (such as Salesforce or Zendesk), and digital communication tools.

• Operational Curiosity: You seek to understand the 'why' behind processes rather than merely following a script, and you propose improved methods for accomplishing tasks.

• Reliability: You are disciplined in a remote work environment, detail-oriented, and capable of juggling multiple priorities in a fast-paced 'startup' setting.

• Mission-Driven: You possess a genuine passion for healthy living and a commitment to assisting people in navigating the complexities of the healthcare system.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision insurance plans.

• Paid Time Off (PTO) and paid holidays.

• Monthly and quarterly performance awards for those who consistently exceed KPIs and deliver exceptional care.

• Opportunity to earn significant bonuses for attracting top-tier talent to the Ardent Outsourcing Services family.

• Access to ongoing coaching, professional development, and a culture that values learning from mistakes.

• A comprehensive onboarding experience designed to ensure your success with our systems and platforms.