Candidate Experience Representative II

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Deliver exceptional customer service and technical assistance to users of our pre-employment and onboarding portal.

• Manage a substantial volume of incoming calls, emails, and chats.

• Conduct outbound communications as necessary.

• Collaborate with colleagues and supervisors to ensure adequate coverage.

• Strive for first contact resolution.

• Diagnose and address candidate issues, including login problems, error notifications, submission of necessary forms, and scheduling appointments.

• Keep accurate records of all contacts and interactions.

• Build positive relationships with contacts to guarantee satisfaction and retention.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• A minimum of 2 years of customer service experience is highly preferred.

• At least 2 years of experience in a call center environment is preferred.

• Familiarity with Microsoft Office Suite is required.

• Proficiency in Excel is preferred.

• Must be able to safeguard applicant/client privacy in accordance with all relevant laws.

• Experience in handling escalated calls/customer complaints and providing effective resolutions.

• Excellent written and verbal communication skills are essential.

• Strong time management skills are necessary.

• Self-motivated and proactive in addressing issues and disputes.

• Adaptability to both office and remote work environments.

• Proven ability to organize and manage multiple priorities effectively.

🏝️ Benefits

• Health insurance.

• Professional development opportunities.

• Flexible work arrangements.