Candidate Experience Representative II

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Deliver exceptional customer service and technical assistance to users of our pre-employment and onboarding platform.

• Manage a substantial volume of incoming calls, emails, and chats while operating in a work queue setting.

• Provide regular updates as necessary.

• Diagnose and address candidate issues such as login troubles, error notifications, and the submission of required documents.

• Keep a precise record of interactions and contacts.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• A minimum of 2 years of customer service experience is highly preferred.

• At least 2 years of experience in a call center setting is preferred.

• Proficiency in Microsoft Office Suite is required, with advanced skills in Excel being preferred.

• Strong written and verbal communication abilities.

• Ability to adapt to both office and remote work environments.

🏝️ Benefits

• Health insurance.

• Paid time off.

• Flexible working hours.

• Opportunities for professional development.