Cancer Support Specialist

This is a fully remote position, open to applicants in Nevada, +1 more state.

📋 Description

• Connects individuals with programs, services, information, and resources offered by the American Cancer Society to improve the quality of life for cancer patients, their families, and caregivers.

• Addresses a high volume of inquiries through various channels (phone, email, chat, SMS) with professionalism and empathy, performing comprehensive needs assessments and aiming for resolution on the first contact.

• Fulfills the expressed and unexpressed needs of constituents by providing information about ACS programs (e.g., transportation and lodging) and cancer-related resources, coordinating support services to eliminate care obstacles and assist patients in completing their treatment.

• Achieves established performance goals and metrics (including Customer Relationship Management database documentation, time management, quality, and data capture) while remaining updated on policies and procedures.

• Fosters a collaborative and supportive team atmosphere.

• Oversees a regular caseload of both new and ongoing cases, prioritizing tasks according to constituent needs and ensuring prompt follow-up and resolution.

⛳️ Requirements

• Minimum Degree Required: High School Diploma or Equivalent.

• At least 1 year of experience in a contact center and/or customer service role is strongly preferred.

• Experience working from home is strongly preferred.

• Ability to consistently meet performance metrics successfully.

• Excellent verbal and written communication skills, along with active listening abilities, are essential.

• Strong interpersonal skills and the capacity to work effectively within a team are required.

• Bilingual skills (Spanish/English) are desirable.

• Must be a highly motivated self-starter with initiative and follow-through, capable of thriving in a fast-paced team environment while paying close attention to detail.

• Ability to quickly adapt to new technologies and tools.

• Basic knowledge of Microsoft Office Products (Excel, PowerPoint, Teams, etc.) is preferred.

• Typing speed of 40 words per minute is required.

🏝️ Benefits

• Generous paid time off policy.

• Medical benefits.

• Dental benefits.

• Retirement benefits.

• Wellness programs.

• Professional development programs.