Call Center Triage RN

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a swift influx of incoming phone calls from Medcor customers in a call center setting.

• Record each call promptly and with precision.

• Monitor and evaluate individual as well as call center targets, productivity metrics, and statistics.

• Deliver exceptional customer service to Medcor's clients and team members.

• Conduct thorough assessments of symptoms and/or concerns using Medcor's Triage Algorithms.

• Adhere to HIPAA Compliance Policies.

⛳️ Requirements

• Possession of a valid RN license and current BLS (CPR) certification.

• Capability to manage a high volume of consecutive calls.

• Strong technological proficiency and a typing speed of no less than 30 WPM.

• Proficient written, verbal, and interpersonal communication abilities.

• Ability to read, analyze, and interpret triage tools and information effectively.

• Willingness to work every other weekend and participate in a major U.S. holiday rotation.

• Must have a private area at home to ensure patient privacy.

• Access to high-speed internet (no satellite) within the primary residence.

🏝️ Benefits

• Health and dental insurance coverage.

• 401K plan with matching contributions.

• Paid time off.

• Education reimbursement program.