Call Center Trainer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to new customer experience representatives.

• Conduct virtual training sessions in a professional and captivating manner.

• Clearly articulate processes, procedures, systems, and expectations for customer service.

• Employ various teaching methods to cater to different learning styles.

• Assess learner comprehension and pinpoint any knowledge gaps.

• Implement knowledge assessments, exercises, role plays, and hands-on activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners who may need extra support.

• Aid new hires in transitioning smoothly from training to production.

• Collaborate with Team Leads and other leaders to ensure learner preparedness.

• Keep accurate training records and update on learner progress.

• Modify training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Previous experience in training within a BPO/contact center environment.

• Essential experience in healthcare/medical customer service.

• Background in providing training for customer service/contact center teams.

• Minimum of 1 year of experience working remotely.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English proficiency.

• Strong skills in presentation and communication.

• Comfortable delivering training in a virtual format.

• Tech-savvy with the ability to learn new systems and platforms quickly.

• Excellent organizational skills and attention to detail.

• Patient and approachable, able to coach various types of learners.

• Strong team-oriented mindset.

• Available to work during U.S. business hours.

• Ready to start immediately.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Willing to work as an Independent Contractor.

• Must have a Windows 11 PC (Mac not supported).

• 16 GB RAM required.

• Dual monitors needed.

• Webcam and wired USB headset required.

• i5 processor or better is necessary.

• Fibre internet with a wired connection (Ethernet cable) required.

• Backup power solution is a must.

• Proficiency in Microsoft Teams / Office 365 is required.

• Must be a Mexican national currently living in México.

• English resume is required.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• Fully remote work arrangement.