Call Center Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee both incoming and outgoing calls with patients to assist in the resupply of current products

• Manage a high volume of calls, exceeding 100 inbound and outbound calls daily

• Act as the main contact for initiating and scheduling patient orders

• Ensure tasks are completed with accuracy and within deadlines

• Work collaboratively with internal and external teams to address and resolve issues

• Track performance metrics to ensure adherence to quality and service-level standards

• Follow scheduled timelines and departmental protocols while working independently

• Provide outstanding customer service while effectively juggling multiple accounts

⛳️ Requirements

• A high school diploma is required

• Minimum of 1 year of experience in customer service and/or sales

• Self-motivated with the ability to troubleshoot and adapt swiftly

• Excellent verbal and written communication skills

• Detail-oriented with an emphasis on accuracy in data entry

• Capable of multitasking in a fast-paced environment

• Comfortable working autonomously

• An associate’s degree and/or relevant college coursework is preferred

• Previous experience in a call center setting is preferred

• Bilingual proficiency in Spanish is a plus

🏝️ Benefits

• Comprehensive medical, vision, dental, and life insurance

• AD&D insurance

• Short-term and long-term disability insurance

• Sleep care management

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

• Commuter benefits

• 401(k)

• Employee Stock Purchase Plan (ESPP)

• Employee Assistance Program (EAP)

• Tuition assistance

• Fifteen days of Paid Time Off (PTO)

• Eleven paid holidays plus three floating days

• Fourteen weeks of primary caregiver leave or two weeks of secondary caregiver leave