Call Center Sales Agent – Warm Leads

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Convert incoming calls and online inquiries into confirmed self-storage rentals.

• Assist customers in exploring unit options and pricing, aligning their needs with suitable solutions.

• Proactively upsell when appropriate to enhance revenue and occupancy rates.

• Manage move-out calls with empathy, aiming to retain customers through personalized rebuttals.

• Record customer interactions in the CRM accurately and promptly.

• Meet essential performance metrics: conversions, follow-ups, and call volumes.

• Engage in team huddles and training sessions to maintain skills and knowledge.

• Deliver exceptional, on-brand customer service consistently.

⛳️ Requirements

• Over 1 year of experience in sales or a call center (additional credit for experience in both).

• Confident and persuasive communicator with excellent listening abilities.

• Driven by goals, with a competitive spirit and determination to surpass quotas.

• Proficient in using CRM tools, call software, and general technology (e.g., Microsoft Office).

• Quick-thinking, adaptable, open to coaching, and ready to solve problems efficiently.

• Must be technologically inclined and capable of navigating multiple platforms concurrently, including during live calls.

• Availability to work within US time zones is required.

• An internet connection with a minimum download speed of 10 Mbps and upload speed of 5 Mbps is necessary.

🏝️ Benefits

• Fully remote work environment.

• Independence in location.

• 15 paid leave days.

• Quarterly bonuses.

• Bonuses for weekends worked.

• Annual salary increase policy (7% after 6 months, followed by 5% after an additional 6 months).

• Long-term position with opportunities for growth within a stable and expanding agency.