Call Center RN, Full-Time PMs

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a steady influx of incoming telephone inquiries from Medcor clients in a call center setting.

• Accurately and efficiently document each call.

• Monitor and track personal performance as well as call center objectives, productivity metrics, and statistics.

• Record all shift activities using the phone system and ensure adherence to personal scheduling.

• Deliver exceptional customer service to Medcor's clients and employees.

• Conduct precise assessments of symptoms and/or concerns using Medcor's Triage Algorithms.

• Adhere to HIPAA Compliance Policies.

⛳️ Requirements

• Possess a valid RN license and current BLS (CPR) certification.

• Capable of managing a high volume of consecutive calls.

• Strong technical skills and a typing speed of at least 30 WPM.

• Availability to work a major U.S. holiday rotation.

• Must be able to work every other weekend.

• Effective written, verbal, and interpersonal communication abilities.

• Ability to read, analyze, and interpret triage tools and information, along with care instructions for injured employees and their managers.

• Must be capable of talking and/or hearing.

• Specific vision capabilities required for this role include close vision for computer use and written tasks, with the ability to adjust focus.

• Must be able to work on a computer for extended periods.

• Have a private workspace at home with four walls and a door to ensure patient privacy.

• Access to high-speed internet (no satellite) within your primary residence is required.

• Must be open to receiving and applying feedback.

🏝️ Benefits

• Paid time off.

• Health and dental insurance.

• 401K with matching contributions.

• Education reimbursement.