Call Center Representative, Spanish Bilingual – Roadside Assistance

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle incoming calls from members seeking emergency roadside assistance, which may include towing, locksmith services, fuel delivery, battery replacement, and minor mechanical help.

• Assess the nature of the members’ concerns, ensure their immediate safety, and accurately document the details in a timely manner.

• Maintain a calm and empathetic approach during high-pressure calls.

• Communicate essential information to both internal and external teams to facilitate prompt dispatching.

• Collaborate effectively with the team to ensure the seamless operation of Emergency Roadside Service.

• Operate within a structured environment with defined performance goals aimed at enhancing member satisfaction.

⛳️ Requirements

• Previous experience in customer service is required.

• Call center experience is preferred.

• Bilingual fluency in English and Spanish is mandatory.

• Exceptional customer service abilities in a high-volume call setting.

• Strong verbal and written communication skills.

• Demonstrated empathy and a genuine desire to assist individuals in distress.

• Advanced skills in computer usage and multitasking, including the ability to talk and type simultaneously while navigating various systems and screens.

• Thorough knowledge of maps, GPS technology, and traffic safety regulations.

• Proficiency in Microsoft Teams and Outlook applications.

• High School diploma, GED, or equivalent qualification is required.

• A dedicated, distraction-free workspace is necessary.

• Capability to connect directly to an Internet Service Provider via Ethernet; DSL, satellite, or hotspots are not acceptable.

• Modem/router must be located in the same room as the computer equipment.

• Minimum internet speeds of 25 Mbps download and 5 Mbps upload are required.

• Ability to maintain productivity and confidentiality while working remotely.

• Regular attendance at virtual team meetings and training sessions is expected.

• Availability during standard business hours with flexibility for potential shift changes.

🏝️ Benefits

• Competitive starting pay of $19.85 per hour with a scheduled pay increase after 6 months.

• Additional weekend shift differential of 10% ($21.84 per hour).

• Scheduled pay increases based on tenure, up to $2.25 between 6–18 months, contingent upon maintaining good standing.

• Monthly incentive program after 6 months, linked to performance and tenure.

• Opportunities for career advancement.

• Comprehensive training provided.

• Company-issued computer for work purposes.

• Partial reimbursement for internet expenses.

• Health insurance coverage for medical, dental, and vision needs.

• 401(K) savings plans with company matching contributions.

• Pension plan available.

• Tuition assistance for continuing education.

• Floating holidays and paid time off for community volunteer initiatives.

• Paid parental leave policy.

• Wellness programs to support employee health.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more!