Call Center Representative – Outbound Appointment Setter

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with potential clients with the aim of scheduling appointments for the sales team

• Articulate the benefits of the company's products and services while educating prospective clients

• Manage a significant volume of inbound and outbound calls while achieving appointment-conversion performance targets

• Adhere to the established appointment-setting sales procedure, ensuring complete and accurate client information is confirmed

• Precisely document all activities and information in the CRM system

• Deliver exceptional customer service to guarantee positive experiences for both prospective and potential customers

⛳️ Requirements

• PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING IS REQUIRED FOR CONSIDERATION

• Previous experience in a multi-product sales environment is preferred

• A background in home improvement inside sales is highly desired

• High School diploma or equivalent is mandatory

• A minimum of 1 year of call center experience is required

• Familiarity with Lead Perfection CRM is advantageous

• Ability to work independently in a fast-paced environment is essential

• Outstanding phone and communication skills are necessary

• Must exhibit energy and a positive attitude

• Should be task-oriented and motivated to meet and exceed objectives

• Weekend availability is required

• Must be available to work during Eastern Standard Time hours

🏝️ Benefits

• Full-time W2 employment offering competitive pay along with various bonus opportunities

• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and a 401(k) plan with up to 4% company match

• Paid Time Off, which includes paid holidays and your birthday off

• Flexible remote working schedule with weekend availability

• Continuous training to enhance your skills

• Work within a supportive, award-winning company that prioritizes its people and performance