Call Center Representative – Outbound Appointment Setter

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Engage with potential clients to set appointments for the sales team.

• Act as a subject matter expert, effectively communicating the value of the company's products and services to educate prospective clients.

• Manage a significant volume of inbound and outbound calls, achieving performance targets for converting calls into appointments.

• Adhere to the established sales process for setting appointments, ensuring accurate confirmation of client information.

• Accurately log all activities and information in the CRM system.

• Deliver exceptional customer service to guarantee that each prospective client and potential customer has a positive experience with Bath & Cabinet Experts.

⛳️ Requirements

• Previous experience in a multi-product sales environment is preferred.

• A background in home improvement inside sales is highly desired.

• A High School diploma or equivalent is required.

• A minimum of 1 year of call center experience is necessary.

• Familiarity with Lead Perfection CRM is a plus.

• Ability to work independently in a fast-paced environment.

• Exceptional phone and communication skills are essential.

• Must be energetic and maintain a positive attitude.

• Should be task-oriented and motivated to meet and exceed goals.

🏝️ Benefits

• Full-time W2 employment offering competitive pay and multiple bonus opportunities.

• Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and a 401(k) plan with up to 4% company match.

• Paid Time Off, which includes paid holidays and a day off for your birthday!

• Flexible remote work schedule with availability on weekends.

• Continuous training to enhance your skills.

• Join a supportive, award-winning company that values both people and performance.