Call Center Representative – Outbound Appointment Setter

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Engage potential clients to schedule appointments for the sales team.

• Articulate the benefits of company products and services while educating prospective clients.

• Manage a high volume of inbound and outbound calls.

• Achieve performance targets for converting calls into appointments.

• Adhere to the established appointment-setting sales protocol.

• Verify complete and accurate client information.

• Precisely record all activities and details in the CRM system.

• Deliver exceptional customer service and foster positive experiences.

• Contribute to sales efforts and promote the Bath & Cabinet Experts brands.

⛳️ Requirements

• Previous experience in home improvement within a call center environment is essential.

• Experience in a multi-product sales setting is preferred.

• A background in inside sales related to home improvement is highly desirable.

• A High School diploma or equivalent is required.

• A minimum of 1 year of call center experience is required.

• Familiarity with Lead Perfection CRM is advantageous.

• Must be available to work during Eastern Standard Time hours.

• Weekend availability is required.

• Ability to work independently in a fast-paced environment is necessary.

• Excellent phone etiquette and communication skills are a must.

• Must be energetic and possess a positive attitude.

• Goal-oriented and motivated to meet and exceed targets.

🏝️ Benefits

• Full-time W2 employment with competitive compensation and multiple bonus opportunities.

• Comprehensive benefits package that includes Medical, Dental, Vision, Life Insurance, and a 401(k) plan with up to 4% company match.

• Paid Time Off, including paid holidays and your birthday off.

• Flexible remote work schedule with weekend availability.

• Ongoing training to enhance your skills.

• Supportive, award-winning company that values both people and performance.