Call Center Representative – Medical Practice

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to incoming calls and ensure they are directed to the appropriate departments.

• Effectively schedule appointments, consultations, and surgeries using Athena.

• Register new patients and accurately enter detailed demographic and insurance data.

• Confirm appointments and check insurance coverage.

• Provide patients with information on pre-visit procedures, necessary paperwork, and appointment specifics.

• Receive and direct messages from patients, healthcare providers, and pharmacies.

• Manage scheduling for multiple physicians and various locations.

• Offer additional front office support and assist in enhancing overall workflow.

• Contact new patients with a warm welcome call.

⛳️ Requirements

• High School Diploma or equivalent is mandatory.

• At least 2 years of experience in scheduling appointments and surgeries within a healthcare environment.

• Previous experience with insurance and Electronic Health Record (EHR) systems is preferred.

• Knowledge of medical terminology and managed care contracts is essential.

• Outstanding verbal and written communication skills in both English and Spanish.

• Strong organizational skills and effective time management capabilities.

• Proficient in Microsoft Office applications.

• Quick and accurate data entry skills are required.

• Ability to multitask while maintaining a keen eye for detail.

• Capable of managing a high volume of calls and multitasking effectively in a fast-paced environment.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.

• Flexible scheduling options available.