Call Center Representative – Fraud

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls related to suspected fraudulent activities, identity theft, and credits.

• Create and maintain cases for customers while updating order information pertinent to fraud.

• Address concerning cases from various fraud monitoring queues.

• Initiate follow-up calls on fraud orders to secure equipment.

• Analyze traffic patterns and orders to detect fraudulent activities.

• Assess network traffic and orders to evaluate risk and reduce fraud.

• Function effectively in a dynamic environment that demands quick data analysis and decision-making.

• Employ system tools to resolve cases and minimize fraud losses.

• Navigate multiple systems and fraud queues concurrently.

• Handle a high-volume workload to efficiently address and mitigate fraud.

⛳️ Requirements

• Must provide your own computer monitor; all other equipment will be supplied.

• Must be at least 18 years old.

• High School Diploma or equivalent is required.

• Must have a dedicated workspace that is free from distractions.

• Exceptional communication skills are necessary.

• Must have high-speed internet and the capability to directly connect to an ethernet port.

• Ability to remain focused and engaged on the phone throughout your shift with minimal distractions.

• Proficient in computer and technology usage, capable of smoothly operating multiple windows and tabs while delivering Best-In-Class Customer Experience over the phone.

• Excellent attendance is required to ensure availability when customers need assistance.

• Flexibility in scheduling and the capability to work within operational hours, seven days a week between 8 a.m. and 12:30 a.m.

🏝️ Benefits

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts