Call Center Representative – Customer Support

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage inbound communications for prominent brands

• Assist customers with inquiries, service requests, account needs, and product assistance

• Utilize guided systems and resources to provide exceptional customer care

• Uphold professionalism, accuracy, and brand consistency

• Provide schedule flexibility once certified

⛳️ Requirements

• High school diploma or GED required

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Capability to adhere to detailed processes and achieve performance goals

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Ability to work autonomously and stay accountable to schedules

• Preferred: Previous experience in a call center or customer service environment

• Bilingual (Spanish/English) preferred but not necessary

• Familiarity with phone-based or computer-based support settings

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training upon successful client certification

• W2 employment structure offering payroll, protections, and stability

• Paid time off and optional supplemental insurance (Aflac)

• Household telehealth access provided through MDLive

• Opportunities for performance-based incentives

• Career advancement options into support, QA, and leadership positions