Call Center Representative – Customer Support

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Manage incoming communications for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account necessities, and product support

• Utilize guided systems and resources to ensure exceptional customer care

• Uphold professionalism, precision, and brand consistency

• Deliver service-oriented support with flexible scheduling options once certified

⛳️ Requirements

• High school diploma or GED required

• Must be at least 18 years old

• Legally authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Competent in adhering to detailed processes and achieving performance targets

• Excellent communication and active listening abilities

• Proficient in using computer applications and web-based tools

• Capable of working independently while being accountable for schedules

• Previous call center or customer service experience is preferred

• Bilingual (Spanish/English) is a plus, but not mandatory

• Experience in phone-based or computer-based support settings is advantageous

🏝️ Benefits

• Flexible scheduling opportunities post-certification

• Paid training after successful client certification completion

• W2 employment model providing payroll, benefits, and stability

• Paid time off and optional supplemental insurance (Aflac)

• Access to household telehealth services through MDLive

• Eligibility for performance-based incentives

• Opportunities for career growth in support, quality assurance, and leadership positions