Call Center Representative, Communication Assistant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Facilitates communication by relaying telephone calls between consumers who are deaf, hard of hearing, or speech-impaired (TTY users) and hearing individuals via the telephone network.

• Exhibits outstanding communication abilities and articulates words clearly.

• Reads aloud from a computer screen and listens to spoken language to accurately transcribe it into text.

• Acquires knowledge of complex computer communication software, including shortcuts and command functions.

• Operates effectively in a dynamic environment and adjusts to schedules affected by variations in call volume.

⛳️ Requirements

• At least a High School Diploma or equivalent qualification.

• Must be 18 years of age or older.

• Capability to type at a speed of 60 words per minute with minimal errors (to complete training).

• Ability to type 50 words per minute with 90% accuracy to qualify for training.

• Exceptional customer service experience coupled with a calm and composed demeanor.

• Flexibility to work varied schedules, including weekdays, weekends, overnight shifts, and holidays.

• Must successfully pass skill assessments conducted by a local recruiter.

🏝️ Benefits

• Opportunity to work remotely.

• Must fulfill qualifications to be eligible for remote work.

• Starting hourly wage of $14.

• Positions available for both full-time and part-time roles.

• Opportunity for salary increases twice a year.

• Paid time off available for all employees.

• Remote Work Stipend offered.

• Employee Assistance Program accessible immediately at no cost to employees.

• Employee rewards for maintaining good attendance and performance.

• Eligibility for student loan forgiveness due to non-profit status.

• Shift differentials provided for overnight shifts, Speech to Speech, and Bilingual services.