Call Center Representative – Collections

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Manage incoming calls from customers of a leading telecommunications provider

• Process payments for customer wireless, wireline, and connect accounts

• Oversee customer accounts by sending invoices, setting up autopay, and preventing account suspensions

• Address deficiencies or oversights pointed out by management and/or quality control

• Foster positive public relations

• Comply with company policies regarding attendance, punctuality, and meal and rest break protocols

• Maintain focus and concentration to achieve performance targets

• Adapt positively to a dynamic and changing work environment

• Manage stress effectively when working towards deadlines and performance objectives

• Build and maintain strong working relationships with assigned supervisors and colleagues

• Support managers with special projects

• Adhere to the FDCPA, state, and local regulations as outlined in company compliance and training programs, including the FDCPA Test

• Carry out additional responsibilities as directed by management

⛳️ Requirements

• Must be at least 18 years of age

• High School Diploma or equivalent is required

• Bachelor's degree is preferred

• Exceptional attendance record

• Proficient with computers/technology, able to efficiently navigate multiple windows and tabs

• Ability to stay engaged on calls throughout your shift without distractions

• Previous Call Center or Collections experience is preferred

• A minimum of 1 year of Customer Service experience is required

• Outstanding written and verbal communication skills

• Competency in applying basic mathematical concepts

• Must provide two computer monitors with the necessary cables for connection to the InteLogix computer

• High-speed internet with a direct Ethernet connection to the router (no satellite or hotspot), with a minimum of 10 Mbps download and 5 Mbps upload speed

• Wi-Fi must remain disabled at all times

• A private and distraction-free workspace with the ability to close a door

• Successful completion of a relevant background check and compliance with client security and access requirements may be necessary

🏝️ Benefits

• Paid Training

• Medical, Dental, and Vision Insurance

• Paid Time Off

• Employee Discounts

• Full-time, non-seasonal position

• Opportunities for Career Advancement

• InteLogix will supply a computer for the duration of your employment in this program