Call Center Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to and manage incoming calls promptly and professionally.

• Schedule, reschedule, and confirm appointments for patients.

• Provide general information regarding services, procedures, and clinic policies.

• Verify patient insurance coverage and eligibility status.

• Assist with prior authorization requests and follow-up communications.

• Collaborate with internal teams to address patient needs and documentation.

• Accurately record all patient interactions in the system.

• Address patient concerns and escalate issues as necessary.

• Uphold patient confidentiality and adhere to HIPAA regulations.

⛳️ Requirements

• A minimum of 1 year of experience in a call center or customer service role is preferred.

• Experience in healthcare, dermatology, or a medical office environment is advantageous.

• Familiarity with insurance verification and prior authorization processes is strongly preferred.

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking capabilities.

• Proficient with CRM systems and basic computer applications.

• Must communicate in English clearly and professionally, both written and spoken.

• Relevant work experience is required.

• Must be able to provide NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory).

• Availability to attend video meetings with the camera on when required is essential.

• Computer: Must have a reliable laptop or desktop computer.

• Internet: A stable high-speed internet connection (minimum 25 Mbps) is needed.

• Audio: A noise-canceling headset is required.

• Video: Must have a functioning webcam for virtual meetings.

• Workspace: A quiet and professional work environment is necessary.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to top-tier assistance for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license may be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you manage PHI for U.S. healthcare clients confidently.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to elevate your performance as a top VA and enhance long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client, with paid time off being optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you excel in your role.

• Optional Performance-Based Incentives: Certain clients may provide bonuses, incentives, or increased hours based on your performance.