Call Center Representative

This is a fully remote position, open to applicants in Florida, +4 more locations.

📋 Description

• Efficiently and effectively respond to incoming calls while providing high-quality service.

• Manage inbound calls to enhance business through customer satisfaction and retention.

• Courteously and patiently address general patient inquiries.

• Confirm, schedule, and reschedule appointments as needed.

• Follow up with patients regarding their scheduled appointments.

• Update patient demographic information accurately.

• Collect and verify insurance details from patients.

• Make outbound calls to patients and healthcare clinics.

• Manage online appointment requests and respond to email inquiries.

• Task messages to clinics as required.

• Perform administrative tasks and other assigned projects.

• Collaborate with various departments to ensure a positive experience for patients.

⛳️ Requirements

• Exceptional customer service and communication skills.

• Proficiency in Microsoft Word, Outlook, and Excel.

• High level of accuracy in data entry and familiarity with computerized scheduling systems (EMR/EHR).

• Professional and confidential work ethic, ensuring patient privacy in compliance with all applicable HIPAA regulations.

• Capability to manage multiple inbound calls in a fast-paced and challenging environment.

• Ability to multitask and navigate several systems simultaneously.

• Positive and cheerful demeanor.

• Demonstrated critical thinking abilities.

• Excellent time management skills.

• Ability to prioritize tasks effectively.

• Strong collaboration and courtesy in interactions with all departments.

• Pleasant speaking voice and professional demeanor.

• Strong computer skills.

• Reliable internet connection.

• Dedicated quiet workspace.

• Ability to thrive in a fast-paced environment.

• All shifts operate on Eastern Standard Time (EST).

• Availability required Monday through Friday, from 8:30 AM to 5:00 PM.

• Bilingual (English/Spanish) preferred, though not mandatory.

• Experience in a healthcare or patient care setting is desirable.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive benefits package.

• 401(K) plan.

• Significant discounts on eye care services.

• Continuing education allowances.

• Opportunities for career growth and development.

• Paid time off (PTO) and holidays.

• Company-provided computer and equipment.