Call Center Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the initial point of contact for customers via phone, facilitating communication between external clients and medical personnel.

• Handle incoming calls, evaluate urgency, triage, and direct calls in accordance with established protocols.

• Schedule patient appointments and coordinate with clinical staff for effective scheduling.

• Collect patient registration details and verify insurance eligibility.

• Prepare patient charts, inform clinical staff of patient arrivals, and manage patient documentation.

• Take and relay phone messages, routing them through the medical group's EMR system.

• Collect and accurately post payments when necessary.

• Assist patients with inquiries related to MyChart.

• Ensure accurate documentation within SPHPMA systems.

• Address inquiries regarding physician offices, billing, referrals, authorizations, requisitions, services, and operational hours.

• Deliver exceptional customer service to both internal and external clients.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• Prior experience in patient services, medical reception, call/customer call centers (within a medical context), or other customer service roles is essential.

• Preferred coursework in insurance/billing, medical practice education, or relevant seminars.

🏝️ Benefits

• Comprehensive orientation program.

• Generous tuition reimbursement.

• Opportunities for career advancement.

• Office hours are Monday to Friday.