Call Center Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Acquire and maintain a thorough understanding of the current products and services provided by the company.

• Respond promptly to inbound and outbound calls, as well as emails.

• Record all call details in compliance with standard operating procedures.

• Address inquiries related to products, services, retail locations, general service line information, and other customer needs.

• Process orders, direct calls to the appropriate resources, and follow up on customer inquiries.

• Collect, analyze, and confirm referral information.

• Generate orders and arrange for patients to receive doctor-prescribed equipment.

• Inform patients about their financial obligations when necessary.

• Examine required documentation for precision.

• Process, validate, and/or submit documentation and orders.

• Conduct insurance verification to ascertain eligibility, coverage, co-insurances, and deductibles.

• Secure pre-authorizations when necessary and submit physician orders to insurance carriers for approval and authorization.

⛳️ Requirements

• A minimum of 1 year of experience in a call center environment.

• Proficiency in Microsoft Office applications.

• Experience managing inbound calls.

• Previous experience in a healthcare role is preferred.

• Capability to learn and comprehend the complete front-end process for patient services.

• Familiarity with call center operations, customer service, medical, healthcare, and insurance procedures.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance options.

• 401(k) Retirement Plan that includes pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for employees and their dependents).

• Short-term and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits available.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).