Call Center Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage and monitor incoming calls

• Prepare and submit precise, comprehensive reports in government systems

• Record all relevant details in compliance with established procedures

• Conduct research using databases and open-source platforms

• Properly route and escalate calls when necessary

• Perform additional duties as assigned

⛳️ Requirements

• Minimum of 3 years of experience in a call center environment

• Associate's Degree preferred; a high school diploma or equivalent is mandatory

• Demonstrated ability to multitask while communicating and entering data

• Excellent written and verbal communication skills

• Proficient in telephony systems, CRMs, and the Microsoft Office Suite

• Experience managing sensitive information

🏝️ Benefits

• TechOp Solutions is an Equal Opportunity Employer committed to diversity and inclusion, not discriminating based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws.