Call Center Representative

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Act as the main point of contact for individuals seeking Medication-Assisted Treatment (MAT) for substance use disorders.

• Handle a high volume of inbound and outbound calls.

• Perform initial telephonic screenings.

• Schedule and pre-register patients for appointments, outpatient visits, procedures, and additional engagements.

• Verify patient demographic and insurance details.

• Inform patients about procedure preparations, dress codes, and specific instructions.

• Offer essential resources using a trauma-informed and stigma-free approach.

• Prioritize tasks for optimal reimbursement and to mitigate financial risk for both patients and the clinic.

• Direct self-pay patients to financial counseling services.

• Manage patient encounters through scheduling, clinical operations, eligibility verification, medical necessity, and scanning repository applications.

• Handle phone calls for the clinic system.

⛳️ Requirements

• High School diploma or its equivalent.

• At least one (1) year of experience in customer service.

• Familiarity with medical terminology, insurance, and billing practices.

• Bilingual proficiency in Spanish.

• Current resident of Colorado.

• Availability to work 8-hour shifts from 8:00 a.m. to 4:30 p.m., Monday through Friday, including rotational Saturdays.

🏝️ Benefits

• 401(k).

• Dental insurance.

• Health insurance.

• Vision insurance.

• Paid time off.

• Discretionary bonus.