Call Center Representative – Appointment Setting

This is a fully remote position, open to applicants in Nicaragua.

📋 Description

• Professionally and courteously manage inbound and outbound calls.

• Assess leads and arrange appointments for the sales team.

• Follow up on web leads, missed calls, and past inquiries.

• Confirm appointments to minimize cancellations and no-shows.

• Keep precise customer records in the CRM system.

• Facilitate scheduling coordination with the sales team.

• Perform outbound outreach to previous customers for referrals and reviews.

• Achieve daily and weekly targets for calls, bookings, and response times.

⛳️ Requirements

• A minimum of 2 years' experience in customer service, appointment setting, or call center positions.

• Exceptional verbal communication and interpersonal abilities.

• Proficient in managing a high volume of inbound and outbound calls.

• Familiarity with CRM or appointment scheduling software.

• Strong organizational skills with a keen attention to detail.

• Self-driven and capable of working independently in a remote setting.

• Comfortable operating in a KPI-driven, fast-paced environment.

• Experience in home services, construction, or remodeling is preferred.

• Knowledge of Google Workspace or Microsoft Office is preferred.

• Prior experience with performance-based goals or bonuses is preferred.

🏝️ Benefits

• 🕘 Working hours: 12:00 PM – 8:00 PM. EST

• Independent Contractor.